Simple terms for working together.
Short and plain, so you know exactly what to expect before we start.
Last updated 4 November 2026
Free homepage design
The free homepage design we send is a concept made for your store. There is no charge and no obligation. If you want it built, you pick a package and pay as set out below. If you do not, you owe nothing.
Quotes and prices
- Our store packages have fixed prices in Australian dollars: Christmas Store Sprint A$290, Page rebuild A$590 and Full store A$1,090.
- Klaviyo email flow packs: Core A$490, Growth A$890 and Full A$1,290, or A$390, A$750 and A$1,090 when booked with a store package. You pay Klaviyo directly for your own Klaviyo plan.
- No GST is added.
- Anything outside a package is quoted in writing before we start it.
- Apps, themes, domains and other services you choose are paid by you, directly to those companies.
Payment
Half of the price is due up front to book your spot. The other half is due when you sign off the work, before anything goes live. We email an invoice for each half.
Timing
Delivery times (3 days for the sprint, 7 days for the page rebuild and full store) start once we have your deposit, access to your Shopify and the content we need from you, such as your logo, photos and product details. Email flow packs are built in 3, 5 or 7 working days (Core, Growth, Full), counted from when you send us everything we need, and paused while we wait on DNS changes or your OK. If anything changes, we will tell you by email straight away.
Access and ownership
We work inside your own Shopify through staff or collaborator access, so you never need to share your password. Once the work is paid for, it is yours. We may show screenshots of the finished work on this site only if you say yes first.
Changes and sign off
For store packages, we will go back and forth with you by email until you are happy with the work included in your package. Email flow packs include two rounds of changes within 7 days of the preview, and anything we built that does not work as written is fixed free for 30 days after launch. Nothing goes live until you sign off.
Cancelling
If you change your mind before we start, we will refund your deposit in full. If you cancel part way through, we will refund the part of the deposit that covers work not yet done.
No guarantees on results
We will do careful, good quality work, but we cannot promise a set number of sales or visitors, because those depend on many things outside our control.
Liability
As far as the law allows, our total liability for any job is limited to the amount you paid us for it. Nothing in these terms takes away your rights under the Australian Consumer Law.
Questions
Email hello@cartwrightsystems.com and we will happily explain anything here.